Returns & Exchanges

At Ornamental Trees, we want you to feel as confident in your wardrobe as you do in your garden. If your fashion purchase isn't a perfect fit, you can return unworn items with original tags within 30 days of delivery.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Prepare Your Package

Securely pack the garments in their original packaging, ensuring all designer tags and hygiene seals remain intact and attached.

3

Ship It Back

Print your prepaid shipping label from the portal and drop off the package at any authorized carrier location or scheduled collection point.

4

Receive Your Refund

Once our quality control team inspects your return, a refund will be issued to your original payment method within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing